This is my first review on google and unfortunately it takes a bad review to understand how important it is to post a good review. Majority of the reviews that Dalton has received are accurate. I don't doubt that the 5 star reviews aren't worthy. It's just unfortunate that there's inconsistency with the different services that Dalton offers. I don't want to bad mouth the employees that work there because they have been nothing but kind. Some are far more knowledgeable than others such as John McGhee. John was wonderful to work with and he knew what he was doing. I would suspect that John will either be on his own or find a more reputable company to work for sooner than later. My issues aren't with the work that was done. I feel confident that the problems were addressed and resolved. My issues lie with the lack of communication, the delinquency and leadership, specifically with Brock (owner's son). After speaking with other trusted local plumbers, it was evident we could have made a better decision on who to go with for our plumbing issues. Dalton may not be the worst decision but it's most likely not the best decision.
Would give them zero stars if I could. Gave me a window of 8am-9am for my job. Said he would not be later than 9am. Ended up not showing up at all. Then they had the nerve to call me at noon and say, "We have a technician ready to head your way now." Well, I don't have time now. We agreed on 8am-9am. I made sure I was available to you for my window; I would appreciate the same courtesy. Very unprofessional and disrespectful of my time.
Recently, I call Daltons with a furnace problem. They responded quickly and actually arriving earlier than they scheduled. When I met them (Josh, Justin and Steve) at the door they were very friendly and seemed genuinely interested in hearing about or problem/issues with the furnace. They immediately went into diagnosing the problem with the furnace and appeared very knowledgeable about following a process to find the issue. After a lengthy diagnoses process they were able to pin-point the problem which turned out to be an issue related to the venting system. The problem was due to an area of the venting system which had been in-correctly re-installed by the roofing company which had just replaced our shingles. While working they wore shoe covers and clean up the work area before they left. The total cost was very reasonable even with the lengthy amount of time diagnosing the issue. Overall they did a very professional job. I would highly recommend.
Josh was great! Explained everything in detail as he checked over my furnace. Discussed with me things to look out for in the future to keep my furnace in top running condition. Would highly recommend Dalton's to anyone needing heating service.
Scott is knowledgeable, meticulous, and professional. After a mixup in scheduling a technician with the appropriate experience and knowledge, I received a followup/apology call from Dalton management and Scott was sent to complete the work originally requested. He did a very thorough inspection of both furnaces and revived one of the gas fireplaces to like-new performance. He is seeking a replacement remote option for me and I have every confidence he will follow through as promised and find a viable selection with regard to my preferences. I would definitely recommend Scott for any furnace or fireplace work.
Dalton Plumbing Heating Cooling Electric And Fireplaces Inc is a US Plumber based in Cedar Falls, Iowa. Dalton Plumbing Heating Cooling Electric And Fireplaces Inc is located at 5536 Nordic Dr, Cedar Falls, IA 50613, USA.
Please contact with Dalton Plumbing Heating Cooling Electric And Fireplaces Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dalton Plumbing Heating Cooling Electric And Fireplaces Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.