It sounds like a few others had the same experience at this nail salon. They offer you water, which I thought was very nice, and appreciated that. While the store itself is kept clean and neat, I unfortunately cannot say that for my hands/nails. While applying the nails the woman tore open my finger, causing it to bleed, nothing was done. Also, my nails were quite uneven. I mentioned something to the lady (this was hard because I'm usually passive aggressive but the nail was just so weird/stuck up that I couldn't help it). The woman held up my pinky fingers next to each other and said, "They look even to me." She continued doing her work, ignoring my request if she could please file the one nail down. I didn't push the request further because she was on her phone taking calls and texts. As my nails were finished the rest of the employees stood around watching as my nails dried, eagerly waiting for me to leave.
Religiously get my nails done here, they do an excellent job. Last night I left the gym at 6:20 and pulled up by 6:22 to get a shellac color change done. The lights were on and open sign on. As I got out of my car the lights were shut off, and I tried the door and it was locked. Open sign still on. Hours posted say open til 8pm. It’s unfortunate that this happened, and that they would turn away a CASH paying customer. I ended up going across the way to VIP nails, they did great and made no comments about it being close to 7pm or their closing time. My new place to go is VIP nails!
Love this place, very professional and nice people, plus they do an excellent job!
Staff is always friendly and do a great job! I take my little girls in with me and they always are very accommodating and make them feel special.
Customer service is clearly not a priority here. I got acrylic nails and they were done very poorly. One nail stuck up from my real nail because the base nail was glued on wrong. All of the nails were different shapes, probably because the lady took multiple calls and texts while she was doing my nails. Also, I understand that getting acrylic nails can be an uncomfortable process. However, my midle fingers skin was literally ripped open by the ladys rough filing. It was bleeding and she continued to do my nails and even file over the fresh cut, which could clearly be seen. The employees seemed to be too concerned about getting me out of there. Will not be returning.
Alist Nail Spa is a US Hair Care Studio based in Cedar Falls, Iowa. Alist Nail Spa is located at 5725 University Ave, Cedar Falls, IA 50613, USA.
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